Introduction
Peachi ("we," "our," or "us") operates the peachi.io website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service booking platform.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials
- Booking and appointment details
- Payment information (processed securely through third-party providers)
- Communications you send to us or service providers
SMS/Text Message Communications
By providing your phone number and booking an appointment through Peachi, you expressly consent to receive SMS/text messages from us regarding your bookings. These messages may include:
- Appointment booking confirmations
- Appointment reminders (typically sent 24 hours before your appointment)
- Appointment rescheduling or cancellation notifications
- Updates from your service provider regarding your booking
Message Frequency
Message frequency varies based on your booking activity. You will typically receive 1-3 messages per appointment (confirmation, reminder, and any updates). Message and data rates may apply depending on your mobile carrier and plan.
Opting Out of SMS Messages
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a confirmation message and will no longer receive SMS notifications. You may opt back in at any time by replying START or by booking a new appointment with SMS notifications enabled.
SMS Help
For help with SMS messages, reply HELP to any message or contact us at [email protected]. Standard message and data rates may apply.
How We Use Your Information
We use the information we collect to:
- Process and manage your appointment bookings
- Send booking confirmations, reminders, and updates via email and SMS
- Communicate with you about your account and our services
- Process payments and prevent fraud
- Improve and optimize our platform
- Comply with legal obligations
Information Sharing
We may share your information with:
- Service Providers: The beauty and wellness professionals you book appointments with
- Third-Party Service Providers: Companies that help us operate our platform (payment processors, SMS providers, email services)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of certain communications
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.